Frequently Asked Questions

PERSONALIZATION

Please send your monogram to use in the exact order that you would like it stitched (First, LAST, Middle). We will make the center letter larger than the other two. For example, the monogram for Sarah Jane Kennedy should be entered as SKJ.

The only exception to this is polo shirts for boys where the letters are all the same size and in First, Middle, Last order. In this case, we will ask for the child's full name and will be sure to order the monogram correctly for you.

Yes, absolutely!! Please enter names eXaCtLy as you'd like them stitched. We will stitch them with the same capitalization that enter when placing your order.

The only exception to this is a few specialty fonts that are made of all uppercase letters (like the Shadow font) or all lowercase letters (like the Eloise font). If this applies to the item you're ordering, it will be noted in the personalization section on that individual product.

Click here for all of the font options.

PRODUCTION & SHIPPING

Standard production time is 5 business days; large orders may require an additional production day. That means it generally takes 5 business days + shipping time for you to receive your item(s).  Please note that if all personalization info isn't included at the time that you place your order, your production time will likely be delayed.  

Our hours of operation are Monday through Friday, 9:00am – 5:00pm EST; Miss Monogram is closed on weekends and US bank holidays. Orders received after 5 pm EST, on weekends or on bank holidays will be processed the following business day and will ship 5 business days after that. 

If you have any questions about this policy or when you can expect your order to ship, please email Katie@MissMonogramGifts.com.

Yes!! During checkout, you will have the option to add rush production to your order for an additional $15 fee. With rush production, your order will be moved to the front of the production line; rush orders will be produced in the order that they are received ahead of orders with standard production. Rush production orders are guaranteed to ship within 3 business days. 

Should you need to make a change to your order after it has been placed, please email me immediately at Katie@MissMonogramGifts.com. Changes can only be made up until the point that production on an item begins. Once production has begun, it is impossible to make further changes.

Yes, you may choose your preferred shipping method at checkout. There are several expedited methods available.

If your order is time-sensitive, we recommend selecting either UPS Next Day Air Service or USPS Express Mail. If you choose one of these services and your package is not delivered on time, you will be eligible for a shipping refund. 

Due to COVID-19, neither UPS nor the USPS currently guarantee their delivery times, with the exception of UPS Next Day Air and USPS Express Mail. If you select a shipping service other than UPS Next Day Air or USPS Express Mail, actual delivery times will likely be longer than the usual estimated times. We are unable to offer refunds due to a package being delivered late as the time it takes USPS and UPS to deliver a package is completely beyond our control.

Orders that qualify for free shipping will be shipped via the least expensive shipping service, typically USPS First Class Mail. If you need your order faster than the 5-7 business days that First Class Mail typically takes, be sure to select a different shipping method at checkout.

Should you wish to cancel an order, please email me at Katie@MissMonogramGifts.com as soon as possible.  Cancellations are accepted only until production has begun. Once production begins, it is no longer possible to cancel or refund an
order. Returns will not be accepted. Please understand that this policy is in place because personalized items cannot be resold. Of course, if your item is defective, I will gladly replace it.

SUBSCRIPTION BOXES

CLICK HERE for step by step instructions with screenshots.

Changes made will go into effect for all UNBILLED orders. It will NOT change the size for months that have already been paid. If you need to change the size for an order that has been charged but has not yet been shipped, please email Katie@MissMonogramGifts.com.



CLICK HERE to log in to your account. (If you don't already have an account, you'll need to create one now.) Then click the blue "Manage Subscription" button to update all of your information.

Yes, we'd love to send you a bow, too!! CLICK HERE for step by step instructions with screen shots.

Great question!! When you pause your subscription, you can restart it at any time. Once resumed, you will be charged on the 1st of the month at the same rate as when you initially started the subscription.

If you opt to cancel your subscription, you don't have the option to restart again at the same rate. If you decide to subscribe again later, you will be charged on the day that you subscribe at the current subscription price.

Don't worry, we get it. Sometimes you'll need to pause your subscription for a few months. CLICK HERE for step by step instructions with screenshots


Pauses will go into effect for all UNBILLED orders. It is not possible to pause a month that has already been charged.

We're sorry to see you go!! CLICK HERE for step by step instructions with screenshots.

Cancellations will go into effect for all UNBILLED orders. It is not possible to cancel for a month that has already been charged.

We're so happy to have you back!! CLICK HERE for step by step instructions with screenshots to get your subscription going again.

If you activate on or before the 4th of the month, you'll receive this month's box. If you activate after the 4th, your next box will come next month.