Production Time and Shipping
Standard production time is 5 business days; large orders may require an additional production day. That means it generally takes 5 business days + shipping time for you to receive your item(s). Please note that if all personalization info isn't included at the time that you place your order, your production time will likely be delayed.
Our hours of operation are Monday through Friday, 9:00am – 5:00pm EST; Miss Monogram is closed on weekends and US bank holidays. Orders received after 5 pm EST, on weekends or on bank holidays will be processed the following business day and will ship 5 business days after that.
If you have any questions about this policy or when you can expect your order to ship, please email Katie@MissMonogramGifts.com.
During checkout, you will have the option to add rush production to your order for an additional $15 fee. With rush production, your order will be moved to the front of the production line; rush orders will be produced in the order that they are received ahead of orders with standard production. Rush production orders are guaranteed to ship within 3 business days.
Should you need to make a change to your order after it has been placed, please email me immediately at Katie@MissMonogramGifts.com. Changes can only be made up until the point that production on an item begins. Once production has begun, it is impossible to make further changes. Please note that changes made to an order at any point along the way will likely delay your production time and may incur additional charges.
You may choose your shipping method at checkout. Due to COVID-19, neither UPS nor the USPS currently guarantee their delivery times, with the exception of UPS Next Day Air and USPS Express Mail. If you select a shipping service other than UPS Next Day Air or USPS Express Mail, actual delivery times will likely be longer than the usual estimated times. We are unable to offer refunds due to a package being delivered late as the time it takes USPS and UPS to deliver a package is completely beyond our control.
If your order is time-sensitive, we recommend selecting either UPS Next Day Air Service or USPS Express Mail. If you choose one of these services and your package is not delivered on time, you will be eligible for a shipping refund.
Orders that qualify for free shipping will be shipped via the least expensive shipping service, typically USPS First Class Mail.
If you are in the Atlanta area, you are welcome to pick up locally instead of having your order shipped. Miss Monogram is located in North Buckhead near Lenox Mall. Just leave a note in the Special Instructions box when placing your order to let us know that you'd like to pick up. We will refund your shipping charges and email you with our address when your order is ready.
Cancellations and Returns
Should you wish to cancel an order, please email me at Katie@MissMonogramGifts.com as soon as possible. Cancellations are accepted only until production has begun. Once production begins, it is no longer possible to cancel or refund an order. Returns will not be accepted. Please understand that this policy is in place because personalized items cannot be resold. Of course, if your item is defective, I will gladly replace it.