Production Time and Shipping
Standard production time is 5 business days; large orders may require an additional production day. That means that once ALL of your personalization info is received, it generally takes 5 business days + shipping time for you to receive your item(s). Please note that if all personalization info isn't included at the time that you place your order, your production time will likely be delayed.
Our hours of operation are Monday through Friday, 9:00am – 5:00pm EST; Miss Monogram is closed on all US bank holidays. Orders received after 5 pm EST, on weekends or on bank holidays will be processed the following business day and will ship 5 business days after that. Please reference the chart below for estimated production times.
3-Day Rush Production is available for an additional fee. You will have the option to rush your production at checkout before finalizing your order. Cut-off time for 3-Day Rush Production is 3 pm EST. That means that orders placed before 3:00 pm EST with rush production will ship within 3 business days; orders placed after 3:00 pm EST with rush production will be processed the following business day and will ship 3 business days after that. Please reference the chart below to determine when you can expect your order to ship with rush production.
If you have any questions about this policy or when you can expect your order to ship, please email Katie@MissMonogramGifts.com.
Should you need to make a change to your order after it has been placed, please email me immediately at Katie@MissMonogramGifts.com. Changes can only be made up until the point that production on an item begins. Once production has begun, it is impossible to make further changes. Please note that changes made to an order at any point along the way will likely delay your production time and may incur additional charges.
All items ship via US Postal Service. You have the option to select First Class Shipping (5-7 business days) or Priority Shipping (1-3 business days) at checkout. Some heavier items are not eligible for First Class Shipping and can only be shipped via Priority Mail. Please note that these delivery estimates are supplied by the US Postal Service and are NOT GUARANTEED. Delivery times may vary, particularly during times of high volume such as the month of December. If you require additional shipping options, please email me at Katie@MissMonogramGifts.com.
If you are in the Atlanta area, you are welcome to pick up locally instead of having your order shipped. Miss Monogram is located in Atlanta, Georgia near Lenox Mall. Once your order is ready to pick up, I will email you with the exact address.
Cancellations and Returns
Should you wish to cancel an order, please email me at Katie@MissMonogramGifts.com as soon as possible. Cancellations are accepted only until production has begun. Once production begins, it is no longer possible to cancel or refund an order. Returns will not be accepted. Please understand that this policy is in place because personalized items cannot be resold.
If you are unhappy with your order once you receive it, I will gladly replace the item.